FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How long does it take to process engraved tumblers?
All of our engraved tumblers are custom made to order. Please allow 1–2 weeks processing time before your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on U.S. orders over $75. Shipping options and rates are shown at checkout.
How do I track my order?
Once your order has processed and is shipped, you will receive a tracking number via email. Feel free to message us with any questions.
Returns
Can I cancel or change my order?
Because our tumblers are custom made to order, orders cannot be canceled or changed once production has started. Please double-check personalization details before placing your order.
Do you accept returns or exchanges?
Due to the personalized nature of our products, returns and exchanges are not accepted.
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Do you offer custom designs?
Yes! We love creating custom designs. If you have something specific in mind, please reach out to us before placing your order, and we’ll be happy to discuss your idea.
What if I don’t see the tumbler brand or color I want?
If you’re looking for a specific brand or color that isn’t listed on our site, email or text us and we’ll do our best to source it for you.
Do you accept bulk or group orders?
Yes! We accept bulk orders for events, teams, and special occasions. Please send us a message with the details and we’ll create a custom invoice for your order.